Shipping Policy
Thank you for shopping with The Simply Cole Brand. We are committed to delivering your orders promptly and safely.
Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays). Customized or personalized items may require 5–7 business days to prepare.
Shipping Methods & Delivery Times:
We offer standard and expedited shipping within the United States:
-
Standard shipping usually takes 3–7 business days.
-
Expedited shipping usually takes 1–3 business days.
Shipping Locations:
We currently ship exclusively within the United States. If you have questions or special requests, please contact us at [email protected].
Order Tracking:
A tracking number will be emailed once your order ships.
Return & Exchange Policy
Your satisfaction is very important to us. If you are not fully satisfied with your purchase, please review our return and exchange guidelines:
-
Returns and exchanges are accepted within 14 days of delivery.
-
Items must be unused, in their original packaging, and in resalable condition.
-
Customized or personalized products cannot be returned or exchanged unless they are defective or damaged.
-
To initiate a return or exchange, please contact us at [email protected] with your order number and reason for the return.
-
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
-
Refunds will be processed to the original payment method within 7 business days after we receive the returned item.
Privacy Policy
At The Simply Cole Brand, we respect your privacy and are committed to protecting your personal information.
-
We collect only the information necessary to process your orders and improve your shopping experience.
-
Your personal data will never be sold or shared with third parties outside of trusted partners involved in shipping and payment processing.
-
Our website uses SSL encryption to protect your data.
-
You may request access to, or deletion of, your personal data at any time by contacting us at [email protected].
Cancellation Policy
Orders can be canceled within 2 hours of purchase. After this window, orders are processed quickly and cannot be canceled. Please contact us immediately at [email protected] if you need to discuss your order.
Damaged or Defective Items Policy
If your order arrives damaged or defective, please contact us within 7 days of receipt at [email protected] with photos of the issue. We will work with you to promptly resolve the problem by offering a replacement or refund.
Terms of Service (TOS) — The Simply Cole Brand
Effective Date: June 2025
Welcome to The Simply Cole Brand website (“Site”). By accessing or using this Site and purchasing our products, you agree to the following terms:
1. Use of Site
You agree to use this Site for lawful purposes only. You may not use the Site to post harmful or illegal content or interfere with its operation.
2. Orders & Payment
-
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
-
Payment must be made through the provided secure checkout.
-
Prices are subject to change without notice.
3. Shipping & Delivery
-
Shipping times are estimates and not guaranteed.
-
We ship exclusively within the United States.
-
Risk of loss and title for products pass to you upon delivery to the carrier.
4. Returns & Refunds
-
Please refer to our Return & Exchange Policy.
-
Refunds will be processed after returned items are received and inspected.
5. Intellectual Property
-
All content on this Site, including text, images, logos, and designs, are the property of The Simply Cole Brand and protected by copyright laws.
-
You may not copy, reproduce, or use any content without express written permission.
6. Limitation of Liability
-
The Simply Cole Brand is not liable for any indirect, incidental, or consequential damages arising from your use of our products or Site.
-
Our maximum liability will not exceed the purchase price of the product in question.
7. Privacy
-
Your use of the Site is also governed by our Privacy Policy.
8. Governing Law
-
These Terms are governed by the laws of the state of North Carolina, without regard to its conflict of law provisions.
9. Changes to Terms
-
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about these Terms, please contact us at [email protected].